ActiveMARK uses Internet Explorer for its connectivity. Some security settings can interfere with the product download and activation.

1. Start Internet Explorer.
2. Click Tools and then click Internet Options.
3. On the General tab under the Temporary Internet Files section click Delete Files. On the dialogue box, check Delete all offline content, and then click OK.

Note: It may take several minutes for the files to finish deleting.

4. On the Privacy tab, move the slider to Medium and then click Apply.
5. On the Security tab, click Trusted sites then click Sites.
6. Uncheck the “Require server verification” box.
7. In the “Add this Web site…” box type or paste:

fe.trymedia.com

Click Add. Once the entry has been added, click Close.
8. On the Privacy tab, move the slider to Medium and then click Apply.
9. Click OK and then exit Internet Explorer.

Note: If the activation is successful after performing these steps, you can reset the settings to their previous positions.