My product does not work properly. What should I do?

You are here: Customer Support > Questions & Answers

Which of the following conditions best describes the problem you are having (Click on one):

1.	The product keeps asking me to BUY it even though I have already purchased it.
2.	The screen goes blank and the product does not run or it crashes.
3.	I get an error message that says “Draw_Surface_Fail” or “Direct Draw”.
4.	I get an error message that says the product is a “Trojan Horse”.
5.	I get an error message that says “ActiveMARK cannot find a valid volume”.
6.	I get an error message that says “The Page Cannot be Displayed”.
7.	My credit card is being rejected.
8.	I am being asked to insert a CD.
9.	My trial period has expired. Can I get an extension?
10.	Other. Not listed above.

Ask again:

or send a support request.

Did this answer your question?

I'd like to send
a support request.